Class PRS_ServiceIncident
extends PRS_ExchangeElement

PRS_ServiceIncident contains the fundamental information related to a specific incident: its identity, status, priority, etc. The actual incident data, including specific transactions and resolution information, is contained in the objects associated with PRS_ServiceIncident. These include specific Problem, Resolution and Activity related objects accrued through the Transaction workflow.

Class Hierarchy

CIM_ManagedElement
   |
   +--PRS_ExchangeElement
   |
   +--PRS_ServiceIncident

Direct Known Subclasses

None.

Class Qualifiers

NameData TypeValueScopeFlavors
DescriptionstringPRS_ServiceIncident contains the fundamental information related to a specific incident: its identity, status, priority, etc. The actual incident data, including specific transactions and resolution information, is contained in the objects associated with PRS_ServiceIncident. These include specific Problem, Resolution and Activity related objects accrued through the Transaction workflow.None TRANSLATABLE= true
Versionstring2.6.0TOSUBCLASS= falseTRANSLATABLE= true

Local Class Properties

NameData TypeQualifiers
NameData TypeValueScopeFlavors
Acknowledgeuint8
DescriptionstringWas the last transaction was accepted or rejected?None TRANSLATABLE= true
ValueMapstring0, 1, 254, 255None None
ValuesstringYes, No, Other, UnknownNone TRANSLATABLE= true
Captionstring
DescriptionstringThe Caption property is a short textual description (one- line string) of the object.None TRANSLATABLE= true
MaxLenuint3264None None
Commentstring
DescriptionstringAdditional general information about the incident.None TRANSLATABLE= true
CurrentStateuint8
DescriptionstringThe state of the incident within the Service Incident Exchange Standard transaction model.None TRANSLATABLE= true
ValueMapstring0, 1, 2, 3, 4, 5, 6, 7, 254, 255None None
ValuesstringBeginning_State, Not_Entitled, Entitled, Problem_Submitted, Open_Requester, Open_Provider, Closed_Pending_Confirmation, Closed, Other, UnknownNone TRANSLATABLE= true
Descriptionstring
DescriptionstringThe Description property provides a textual description of the object.None TRANSLATABLE= true
DirtyFlaguint8
DescriptionstringThe DirtyFlag is used by the SISService Start Transaction method to determine whether an ExchangeElement has been created, modified or deleted since the last Transaction. Any object not marked 'Clean' is included in the next Transaction. It is the responsibility of the entity creating, modifying or deleting the object derived from ExchangeElement to set this property appropriately. This property value is set to 'Clean' by an invocation of the Transaction Complete method with a Status parameter of zero (0).None TRANSLATABLE= true
ValueMapstring0, 1, 2, 3None None
ValuesstringClean, New, Modified, DeletedNone TRANSLATABLE= true
ElementNamestring
DescriptionstringA user-friendly name for the object. This property allows each instance to define a user-friendly name IN ADDITION TO its key properties/identity data, and description information. Note that ManagedSystemElement's Name property is also defined as a user-friendly name. But, it is often subclassed to be a Key. It is not reasonable that the same property can convey both identity and a user friendly name, without inconsistencies. Where Name exists and is not a Key (such as for instances of LogicalDevice), the same information MAY be present in both the Name and ElementName properties.None TRANSLATABLE= true
Entitleduint8
DescriptionstringIs the Requester entitled to service or not?None TRANSLATABLE= true
ValueMapstring0, 1, 254, 255None None
ValuesstringYes, No, Other, UnknownNone TRANSLATABLE= true
LastTransactionuint8
DescriptionstringThe name of the last transaction which was acknowledged.None TRANSLATABLE= true
ValueMapstring0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 254, 255None None
ValuesstringService_Request, Entitlement, Problem_Submittal, Accept_Problem, Problem_Resolution, Request_Problem_Information, Provide_Problem_Information, Provide_Admin_Information, Query_Incident, Confirm_Close, Reject_Resolution, Request_Closure, Other, UnknownNone TRANSLATABLE= true
ProviderIDstring
DescriptionstringThe unique identifier for this incident assigned by the Provider.None TRANSLATABLE= true
ProviderPriorityuint8
DescriptionstringThe priority of the incident as defined by the Requester. One is the highest priority and five is the lowest priority.None TRANSLATABLE= true
ValueMapstring1, 2, 3, 4, 5None None
PRSUniqueNamestring
DescriptionstringThe PRSUniqueName property is a Globally Unique IDentifier (GUID) also known as a Universally Unique IDentifier (UUID). This property allows Solution and Service Incident objects to be used by multiple Solutions or Service Incidents without duplication. In addition, all Solution or Service Incidents containing a unique object are updated when the object is updated.None TRANSLATABLE= true
KeybooleantrueNone OVERRIDABLE= false
RequesterIDstring
DescriptionstringThe unique identifier for this incident assigned by the Requester.None TRANSLATABLE= true
RequesterSeverityuint8
DescriptionstringThe severity of the incident as defined by the Requester. One is the most severe and five is the least severe.None TRANSLATABLE= true
ValueMapstring1, 2, 3, 4, 5None None
ResponseTimedatetime
DescriptionstringThe explicit time the Requester expects a response.None TRANSLATABLE= true
TransactionNamestring
DeprecatedstringPRS_ServiceIncident.LastTransactionTOSUBCLASS= falseNone
DescriptionstringThe use of the TransactionName property is deprecated. New Service Incidents should use the LastTransaction property and set this property to NULL.None TRANSLATABLE= true
WorkflowStatusstring
DescriptionstringStatus of the incident according to the workflow.None TRANSLATABLE= true