Name | Data Type | Qualifiers |
Name | Data Type | Value | Scope | Flavors |
Acknowledge | uint8 |
Description | string | Was the last transaction was accepted or rejected? | None | TRANSLATABLE= true |
ValueMap | string | 0, 1, 254, 255 | None | None |
Values | string | Yes, No, Other, Unknown | None | TRANSLATABLE= true |
Caption | string |
Description | string | The Caption property is a short textual description (one- line string) of the object. | None | TRANSLATABLE= true |
MaxLen | uint32 | 64 | None | None |
Comment | string |
Description | string | Additional general information about the incident. | None | TRANSLATABLE= true |
CurrentState | uint8 |
Description | string | The state of the incident within the Service Incident Exchange Standard transaction model. | None | TRANSLATABLE= true |
ValueMap | string | 0, 1, 2, 3, 4, 5, 6, 7, 254, 255 | None | None |
Values | string | Beginning_State, Not_Entitled, Entitled, Problem_Submitted, Open_Requester, Open_Provider, Closed_Pending_Confirmation, Closed, Other, Unknown | None | TRANSLATABLE= true |
Description | string |
Description | string | The Description property provides a textual description of the object. | None | TRANSLATABLE= true |
DirtyFlag | uint8 |
Description | string | The DirtyFlag is used by the SISService Start Transaction method to determine whether an ExchangeElement has been created, modified or deleted since the last Transaction. Any object not marked 'Clean' is included in the next Transaction.
It is the responsibility of the entity creating, modifying or deleting the object derived from ExchangeElement to set this property appropriately.
This property value is set to 'Clean' by an invocation of the Transaction Complete method with a Status parameter of zero (0). | None | TRANSLATABLE= true |
ValueMap | string | 0, 1, 2, 3 | None | None |
Values | string | Clean, New, Modified, Deleted | None | TRANSLATABLE= true |
ElementName | string |
Description | string | A user-friendly name for the object. This property allows each instance to define a user-friendly name IN ADDITION TO its key properties/identity data, and description information.
Note that ManagedSystemElement's Name property is also defined as a user-friendly name. But, it is often subclassed to be a Key. It is not reasonable that the same property can convey both identity and a user friendly name, without inconsistencies. Where Name exists and is not a Key (such as for instances of LogicalDevice), the same information MAY be present in both the Name and ElementName properties. | None | TRANSLATABLE= true |
Entitled | uint8 |
Description | string | Is the Requester entitled to service or not? | None | TRANSLATABLE= true |
ValueMap | string | 0, 1, 254, 255 | None | None |
Values | string | Yes, No, Other, Unknown | None | TRANSLATABLE= true |
LastTransaction | uint8 |
Description | string | The name of the last transaction which was acknowledged. | None | TRANSLATABLE= true |
ValueMap | string | 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 254, 255 | None | None |
Values | string | Service_Request, Entitlement, Problem_Submittal, Accept_Problem, Problem_Resolution, Request_Problem_Information, Provide_Problem_Information, Provide_Admin_Information, Query_Incident, Confirm_Close, Reject_Resolution, Request_Closure, Other, Unknown | None | TRANSLATABLE= true |
ProviderID | string |
Description | string | The unique identifier for this incident assigned by the Provider. | None | TRANSLATABLE= true |
ProviderPriority | uint8 |
Description | string | The priority of the incident as defined by the Requester. One is the highest priority and five is the lowest priority. | None | TRANSLATABLE= true |
ValueMap | string | 1, 2, 3, 4, 5 | None | None |
PRSUniqueName | string |
Description | string | The PRSUniqueName property is a Globally Unique IDentifier (GUID) also known as a Universally Unique IDentifier (UUID). This property allows Solution and Service Incident objects to be used by multiple Solutions or Service Incidents without duplication. In addition, all Solution or Service Incidents containing a unique object are updated when the object is updated. | None | TRANSLATABLE= true |
Key | boolean | true | None | OVERRIDABLE= false
|
RequesterID | string |
Description | string | The unique identifier for this incident assigned by the Requester. | None | TRANSLATABLE= true |
RequesterSeverity | uint8 |
Description | string | The severity of the incident as defined by the Requester. One is the most severe and five is the least severe. | None | TRANSLATABLE= true |
ValueMap | string | 1, 2, 3, 4, 5 | None | None |
ResponseTime | datetime |
Description | string | The explicit time the Requester expects a response. | None | TRANSLATABLE= true |
TransactionName | string |
Deprecated | string | PRS_ServiceIncident.LastTransaction | TOSUBCLASS= false | None |
Description | string | The use of the TransactionName property is deprecated. New Service Incidents should use the LastTransaction property and set this property to NULL. | None | TRANSLATABLE= true |
WorkflowStatus | string |
Description | string | Status of the incident according to the workflow. | None | TRANSLATABLE= true |